Privacy Policy IDNCash — Protection of Your Personal Data

Introduction

IDNCash is a licensed and trusted online entertainment platform offering a wide range of casino games, sports betting, fish shooting games, and more to users in Malaysia. We understand that your trust is the most valuable asset in our relationship, and one of the key ways we build that trust is through transparent and responsible privacy practices.

This Privacy Policy details the types of personal information we collect when you use the IDNCash platform, how that information is used and protected, and your rights regarding your own personal data. This document applies to all members using the IDNCash website, the IDNCash mobile app, and all related services.

We operate in accordance with internationally recognised data protection principles, including minimal data collection, clear purpose, limited retention periods, and robust technical security. Every decision we make regarding your data is guided by your best interests and safety.

1Personal Data We Collect

IDNCash collects personal information solely for the purposes of platform operations, account security, and legal compliance. The types of information collected are as follows:

2Purpose of Personal Data Use

Every piece of information we collect has a clear and specific purpose. idncash uses your personal data for the following purposes:

• Account registration and management — process new account applications, verify identity, and enable you to securely log in to the idncash platform.
• Financial processing — handle all deposit and withdrawal transactions, verify payments, and ensure funds reach the correct account.
• Identity verification (KYC) — meet anti-money laundering (AML) legal requirements and verify that you are a legitimate user aged 18 and above.
• Customer support — enables the idncash support team to assist you quickly and accurately whenever you contact us.
• Platform security — detect and prevent fraudulent activity, hacking attempts, collusion, or any activity that violates idncash's terms of use.
• Legal compliance — comply with legal and regulatory requirements applicable to the operation of an online gambling platform.
• Platform improvement — analyse usage patterns in aggregate (without identifying individuals) to improve the idncash user experience.
• Marketing communications — send promotional information, bonus offers, and platform updates to members who have given their consent. You may withdraw this consent at any time.

IDNCash will not use your personal data for any purpose beyond those stated above without first obtaining your additional consent.

3Sharing Information with Third Parties

IDNCash takes a firm stance that your personal information belongs to you, not to us as a business asset. We do not sell or rent your data. However, there are limited situations where sharing information may be necessary:

• Trusted payment processors — idncash partners with recognised payment processors to facilitate deposit and withdrawal transactions. They only receive the information necessary to process the relevant transaction and are bound by strict confidentiality agreements with us.
• Game software providers — to deliver a seamless gaming experience, certain technical data needs to be shared with the third-party game software providers we use. This data does not include your full identity information.
• Legal authorities — where required by law, court order, or a legitimate law enforcement authority, idncash may need to disclose certain information. We will notify you where permitted to do so.
• Professional advisors — auditors, lawyers, or security consultants bound by professional confidentiality obligations may access certain data within the scope of their duties.

4Cookies & Tracking Technologies

The idncash platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Strictly Necessary cookies — these cookies are required for the idncash platform to perform core functions such as login authentication, session management, and security. Without these cookies, the platform cannot operate properly and cannot be disabled.
• Performance & analytics cookies — helps us understand how members interact with the idncash platform — which pages are visited most, how long is spent on them, and where technical issues may arise. This data is collected in aggregate and does not identify individuals.
• Functional cookies — save your preferences such as display language, appearance settings, and game preferences so you do not need to reconfigure them each time you visit the platform.
• Security cookies — used to detect suspicious login attempts, prevent CSRF attacks, and ensure your session remains protected at all times.

You can manage or block cookies through your web browser settings. Please note that blocking essential cookies may affect certain features of the IDNCash platform. Browsers such as Google Chrome, Mozilla Firefox, and Safari offer easy cookie controls within their respective privacy settings.

5Data Storage, Transfer & Security

IDNCash continuously invests in the latest security infrastructure to ensure your personal data is protected to the highest level achievable with current technology.

• Encryption in transit — all data transmitted between your device and idncash servers is encrypted using TLS 1.3 and 256-bit SSL, ensuring no third party can intercept or read your data in transit.
• Encryption at rest — sensitive information such as identification numbers, banking details, and passwords are stored in encrypted format within our database. Passwords are stored as irreversible hashes.
• Internal access control — only idncash staff who require data access to perform their duties are granted permission, and all access is recorded in an audit log for ongoing monitoring.
• Regular security testing — idncash conducts regular penetration testing and vulnerability assessments to identify and address potential security risks before they can be exploited.
• Data Retention Period — your personal data is retained for as long as necessary to fulfil the purposes stated in this policy or as required by law. Data from closed accounts is kept for the minimum period required by law, then securely deleted.

6Your Privacy Rights as an IDNCash Member

As an idncash member, you have the following rights regarding your personal data. We are committed to helping you exercise these rights easily and without unnecessary barriers:

To exercise any of the above rights, please contact the idncash support team via live chat available 24/7 or through our support email. We will process your request within a reasonable timeframe and keep you updated on its progress.

7Children's Data Protection

The idncash platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If you suspect that a minor has registered for or is using the idncash platform, please notify our support team immediately. We will investigate and take appropriate action, including deleting the account and all associated data collected without our knowledge.

8Links to Third-Party Services

The idncash platform may contain references to or integrations with third-party services such as game providers, payment processors, and support platforms. The idncash Privacy Policy applies only to data processed directly by idncash.

We are not responsible for the privacy practices of such third parties. We encourage you to read and understand the privacy policy of any third party whose services you access through or in connection with the idncash platform.

All third-party providers working with idncash are carefully selected and required to comply with high security and privacy standards as a condition of their partnership agreement. However, we cannot fully control their internal practices, and users are therefore advised to exercise caution.

9Amendments to This Privacy Policy

IDNCash reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, industry best practices, or platform operations.

• Any material amendments affecting your privacy rights will be communicated via in-platform notifications, email, or a prominent notice on the idncash website.
• The effective date of the latest version of the Privacy Policy is always displayed at the top of this document.
• Continued use of the idncash platform after any amendments take effect constitutes acceptance of the updated terms.
• If you disagree with the amendments, you have the right to close your account and discontinue use of the idncash platform.

10Contact the IDNCash Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how idncash handles your personal data, our team is ready to assist you.

• Live Chat — the fastest way to reach us, available 24 hours a day, 7 days a week, directly within the idncash platform.
• Support email — send your privacy enquiries to [email protected] and we will respond within 24 business hours.
• Help Centre — visit the page IDNCash FAQ for answers to frequently asked questions about privacy and account security.

We take every privacy-related enquiry seriously and ensure that each request is handled with full professionalism and within a reasonable timeframe. Your trust is our responsibility.